Customer Testimonials

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DealerRater Sep 7, 2019

I was interested in a used BMW that they had on the lot. While there, we test drove a few mini's ... they were a great car and fun to drive. The sales rep took his time with us and did not make us feel pressured into buying the mini over the BMW. I got a fair price for my trade-in and the used BMW that I decided to go with. I would definitely recommend going to Mini of Pensacola. Our experience was very positive.

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DealerRater Sep 17, 2018

Keep making my way back to PCola to get our cars ... easy to work with and willing to work to make the deals! I wonder how long it will be until I go back to buy a 3rd! Thanks

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DealerRater Aug 29, 2018

Trading and buying a car can be frightening for some people. I am one of those people! Wendy however, was an absolute gem to work with and made it painless. I appreciate everything that was done to assist me in walking out the door with what I wanted. My Mini’s name is Junior and is a Mini Paradise for me!!!! Thank you Wendy and the Mini of Pensacola dealership!!!

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DealerRater Apr 1, 2018

Had a great sales experience with Lisa. She was very professional and knowledgeable about the product. Her low pressure sales style was very refreshing. She is very enthusiastic about the brand and it was a great experience.

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DealerRater Apr 1, 2018

Lisa was the Motoring Advisor that helped my wife and I purchase our Countryman. She loves the brand, drives a MINI, and provides great customer service! Definitely recommend her to anyone looking at a MINI.

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DealerRater Mar 27, 2018

Ben Brooks is very knowledgeable about the Mini brand! He took his time, listened, and helped me with my first Mini purchase. I’m so happy with the excellent customer service and advice from Ben!

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DealerRater Mar 27, 2018

I went to this dealership just to look at a car. Ben was the salesman who came to see if I needed any help. Naturally, Ben was able to take me to the car I had came to look at. Ben proceeded to tell me all about this vehicle I was interested in. He didn’t miss a thing, all the bells and whistles he showed me like it was his. I was blown away with the knowledge he had about the car. He made the test drive pleasant and continued to explain the features. When the test drive was ...

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DealerRater Mar 27, 2018

Mr. Ben Brooks, let's start off saying that the car buying experience was great with Ben. What sets Ben apart from other Salesman is the continuous follow up.We have received several phone calls from Ben to make sure that we are happy with our purchase. If you're interested in a Mini Cooper don't hesitate to contact Ben Brooks we have already recommended been to all our friends he won't let you down. Many Thanks Kelly & Pam Arceneaux

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DealerRater Mar 27, 2018

I believe Ben is one of the best people I have worked with. He made my cat. buying experience easy and fun. His attention to detail, follow-up and delivering on all promises was exceptional. I love my Mini Countryman S. The Mercedes stays in the garage!

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DealerRater Mar 27, 2018

Traded in my lil Mini Cooper for. Nrw Mini Countryman S. LOVE, Love, love it!! My 3rd mini and i will always be a mini gal. Always exceptional service at Mini of Pensacola. We drive an hour for Mini and their services. Ben Brooks was great, explained everything, and made the buying experience very smooth.

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DealerRater Mar 27, 2018

Ben Brooks provided outstanding service on an out of state used car purchase. More work than a local deal. Best salesman I’ve dealt with over 50 years of buying cars.

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DealerRater Jan 5, 2018

Very Nice Staff. Gina was outstanding with the support she gave me. Ben is top notch and knows his product. Even if this car was for my wife I felt like part of the team. Good tactic placing an older gentleman outside talking up Mini's...

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DealerRater Dec 24, 2017

Ben Brooks is a very kind and knowledgeable salesman. The deal when smooth and was easy. He was very professional and made it simple. Made buying the car easy.

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DealerRater Dec 24, 2017

Ben Brooks, Was very helpful and thorough in his knowledge of the Mini Cooper countryman. I absolutely love my new countryman and Ben was very helpful from the time I first saw the car to now. He still answers any question I have. It was a great car experience in comparison to other dealerships where the sales people could not answer any of my questions. Thank you Ben, Jamie

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DealerRater Dec 24, 2017

I love my new Mini! BEN was Amazing and I only want to purchase from him, he knew what he was talking about. He was honest and helpful. Every question I asked he had the answers. I will be back, Ben, to but my next Mini from you.

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DealerRater Dec 24, 2017

Ben was very kind and knowledgeable and very courteous.he did not pressure us but he helped us to make a well planned purchase we were for ben to help us

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DealerRater Dec 24, 2017

We have purchased several vehicles from Sandy Sansing dealerships, all have been lovely but the latest has been my favorite. Ben Brooks made this experience especially awesome. His kindness, expertise, and knowledge exceeded our expectations. We bought a beautiful vehicle that fit our needs perfectly. Thank you, Ben! You went the extra mile. It matters.

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DealerRater Dec 24, 2017

I had an excellent purchasing experience at Mini of Pensacola. My salesperson Ben Brooks took excellent care of me and got me the deal I wanted on my Clubman. A very positive experience and I commend Ben for his attention to detail product knowledge, friendliness and professionalism! I would definitely recommend Both the dealership and Ben to friends and family.

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DealerRater Dec 24, 2017

My car was at the end of its life. Went to Sandy Sansing, where Ben helped me find a great deal on a car. It had low mileage and was in great shape. It was my first time buying a car, and Ben was extremely helpful and friendly throughout the whole process. Would recommend to all.

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DealerRater Dec 2, 2017

Great experience buying my first Mini with Ben. Always available, willing to stay late to get the paperwork done. Assisted to offer me the best loan rate available. Helped to coordinate vehicle maintenance 2 days after my purchase. I would go back to buy another Mini!

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DealerRater Oct 12, 2016

I highly recommend this dealership if you are interested in purchasing a mini, great customer service, the facility is top notch as well. Hands down this is one of the best car buying experiences I've had in years, the dealer was very open to negotiating a fair price. I reccomend dealing with Abraham Phillips, super knowledgeable on the entire mini line up, he was even keen on car guy talk and answered all of my questions.

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DealerRater May 9, 2016

For the past few years I have stopped by the Mini of Pensacola dealership to look at, sit in, and test drive the different mini's. All knew I was waiting for retirement, and that day came in April of of this year! I don't trade/buy new vehicles very often, and this has to have been the "most" pleasant experience ever! I met with Mr. James Phillips, motoring adviser, he was so polite and professional! I told him the vehicle I wanted, color, etc, so forth, and he found it! He kept in touch with me, ...

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DealerRater Jan 24, 2016

James and Justin was very nice and friendly the help me get the mini I wanted at the right price I would deal with them again thanks very much

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DealerRater Dec 9, 2015

The staff and sales team at MINI of Pensacola were knowledgeable, experienced and helpful. James Phillips is absolutely the best! James made the purchase effortless and the experience memorable. Thanks MINI of Pensacola!

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DealerRater Aug 28, 2015

I couldn't be happier with the car buying experience I had at MINI of Pensacola! I worked with James Phillips, who is an exceptionally nice guy, and a true MINI enthusiast. I had THE hardest time deciding which car I wanted (WAY too many wonderful options), and James remained patient and helpful throughout the whole process (thanks for that James!). We traded in a used car and were given a fair price. They went above and beyond to make this a FUN, not stressful, car buying experience. Highly recommend this dealership and be sure to ask for James. Lisa ...

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DealerRater Jul 29, 2015

Bradford is a great salesman. Good sense of humor. Very good at understanding the customer's wants and needs which made the whole process a joyful experience.

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DealerRater Jul 9, 2015

Was fun buying the car ! Bradford and Lisa were really nice and great help! They had good selection of cars and I managed to find what I wanted !

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DealerRater Jun 23, 2015

This was a wonderful car buying experience! My salesman, Brandon Kindergan, was very friendly and knowledgable. I have never had a deal go as quickly and smoothly as this experience! I will definitely recommend Mini of Pensacola to all!

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DealerRater Dec 30, 2014

We were mainly curious about the Mini Cooper, and not really in the market to buy. We stopped at Mini of Pensacola and met John Genduso (our salesman) in the showroom, and we were very impressed and comfortable with him from the beginning. We ask him a ton of questions and looked over the great selection Mini has to offer. We especially liked the Cooper "S" Hardtop, and John asked us if we would like to test drive one. No pressure whatsoever. My wife and I loved it! It's the most fun car we've ever driven! ...

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DealerRater Jun 7, 2014

Excellent product knowledge, courteous,friendly, no hassle, professional in all business departments from sales , management and service as well as clean up . Tops in all areas. And I would recommend this dealer to any one!

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DealerRater Jul 26, 2013

I just purchased a Mini for my daughter and this was the easiest transaction! John Genduso was an awesome salesperson and a pleasure to work with. All of the staff we dealt with were great. I will definitely recommend this dealership. I will also go back when it's time to purchase my next car.

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DealerRater Jul 24, 2013

Buying my MINI has been a very pleasant experience. Everyone at the dealership has been friendly, helpful, and professional. Justin exceeded my expectations by being straightforward and making the car-buying process easy and enjoyable. I would recommend Justin and this dealership to anyone. I love my car!

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DealerRater Jun 2, 2013

My wife and I have bought three Coopers from John Genduso. He is excellent at what he does and is very friendly and knowledgeable when dealing with customers as he has been with us. I highly recommend John to any customer in the market to buy a car....especially the very nice selection of Mini Coopers that they have. He constantly keeps in touch with his customers in e-mails letting them know about up coming events related to the dealership and dealings not with the dealership....such as Mini Cooper events. John is a ten at what he does at ...

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DealerRater Dec 31, 2012

We recently purchased our first Mini Cooper and the entire experience was wonderful. Justin was thorough and patient and answered all of our many questions. He absolutely did a great job and I would recommend him without reservation.

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DealerRater Oct 30, 2012

John "Mungo" made our first time MINI buying great. He didn't pressure us into making a purchase and he was very thorough with our "get familiar" run through. Communication was great, he answered all our questions and more. We love our new addition to the family. Thanks John "Mungo"

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DealerRater Oct 10, 2012

As a MINI enthusiast and leasing my fourth, I can recommend this dealership HANDS DOWN for the quality of service and going the extra mile to get the vehicle you want. After visiting two other dealerships in South Florida with no real avail (neither were pro-active in listening to my needs) I went to sales advisor John Gendoso of Mini of Pensacola and had the exact car I wanted transported to their dealership within 4 days. He was meticulous and thorough in explaining all of the new features and handled the lease transaction with great care. Highly recommend the drive to ...

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DealerRater Sep 7, 2012

We are on our 3rd MINI - we now own two 2012 Countrymen. We absolutely LOVE them. MINI of Pensacola is a great place to shop, or just visit. If you are in the market for a new (or used) car, why not try a MINI?

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DealerRater Sep 6, 2012

Edited review. They rock. MINI's aren't for everyone - but if you do fit the bill - go here. Period. They are nice, enthusiastic and know a lot about the product.

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DealerRater May 30, 2012

I have wanted a Mini for a few years but my husband was not very enthusiastic. So we bought a Civic Hybrid. Finally I decided to buy the car I wanted. We live in MS (we do not have a dealership) so I had to shop on line and by phone. I wanted a silver MINI two door with a sunroof and everytime I found one it got sold. So I spoke with John this last time and he suggested I put a down payment. We drove today and met with him and the manager. John is friendly, down to ...

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DealerRater Feb 11, 2012

I spoke to Justin about a week before coming by the dealership. He was very friendly and straightforward with me about what he had to offer. When I showed up to the dealership, he let me drive a couple different Minis so I could find the right fit for me. Never did I feel pressured to buy and he explained every feature in detail for me. The paperwork was a breeze and I am now a proud Mini owner!

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DealerRater Jan 8, 2012

What I valued most about this dealership is that the men there didn't make me feel like I was at a disadvantage because I am a woman. The men didn't talk down to me, they didn't try to pretend they were my friend's, and they worked with me in every way they possibly could.They let me know they would be there if I had any questions after my purchase. They were straight forward and looked me in my eyes. They were curtious and went out of their way to help make sure I had every ...

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DealerRater Dec 12, 2011

Been in for service a couple of times and each time has been wonderful, Very knowlegage and friendly folks. I don't feel ripped off and they always inform me of what's going on. Identifies the issue, explains it, gives price, and fixes it (so far) without re-occurance. Couldn't ask for more from a dealership.

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DealerRater Jul 22, 2011

These folks went above and beyond to get me in my new Mini! John is so knowledgeable of these wonderful little cars! He can explain any and everything about the car. John was a wonderful Motoring Advisor! Randy did everything in his power to get me in this wonderful little vehicle and I cannot thank him and Frank enough for all their hard work! I really can't speak highly enough of this Dealership.

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DealerRater Apr 15, 2011

My wife has been wanting a MINI for almost five years and has driven them on a few occasions and loved the drive. We tried to make the MINI and then the Clubman fit our needs but couldn't quite talk ourselves into it. THEN THE COUNTRYMAN CAME OUT!! We went to Mini of Pensacola last week to test drive, went back for a second look a few days later and then yesterday bought a Countryman. Justin Octavi was a pleasure to deal with from the start and let us test drive the straight and then the 'S'. We opted ...

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DealerRater Mar 31, 2011

Our salesman, John Genduso, was fantistic. We visited the dealership multiple times over a 10 - 12 week period and each time we came in John provided exceptional support without being overbearing. I never once felt pressured but at the same time I reaized that he cared about the quality of our experience by the time he took to provide detailed answers to our questions and his demonstrated willingness to let us wander the lot. His patience and friendly attitude was tested over and over as he responded to our request to open and sometimes drive a variety of cars, even the ...

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DealerRater Feb 22, 2011

This was by far the most pleasant experience my husband and I have ever had purchasing a car. Justin was extremely professional, answered all of our questions, and gave us plenty of "breathing room" while we made our decision. Not only that, but his love of the product he sells was clearly apparent. We LOVE our new 2011 Mini Cooper S Convertible!

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DealerRater Feb 21, 2011

I rated all 5's for the following reasons: Justin provided truly the most customer friendly service I have ever experienced ... and not just early on in the sales process, but throughout the entire experience from the first driving experience to day of adoption/sales when he spent more than an hour introducing me to my new car - going thru the details of linking my Bluetooth and satellite radio! I have never taken the time to rate a car sales experience ... but Justin and Mini of Pensacola is fabulous. Justin is a man of integrity and a man if his ...

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DealerRater Feb 1, 2011

My wife and I stumbled into the Mini of Pensacola (summer 2010) after seeing a used one at the Mazda dealership. We had planned on buying a Miata, but thought we would check out the Mini. John showed us an S convertible and we were sold - not only by the car, but by John. He answered all our questions honestly and is a MINI fanatic. He is one of the few car salesmen I have ever met that actually knew his product. His knowledge, commitment to the MINI brand and enthusiasm sold us on a great car. While we could ...

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DealerRater Feb 1, 2011

Mini of Pensacola has been absolutely awesome. John Genduso has been great to work with. I originally wanted a new mini but then fell in love with the paint job on a used mini I found on the lot. John was down to earth and great to work with while negotiating the price for the car, and he has been a huge help since I have purchased the car. I had a lot of questions after I purchased the car (Which I love!!!) and John (as well as anyone else I have spoken to at the dealership) have been helpful ...

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DealerRater Jan 26, 2011

In Sept 2010, I went to MINI of Pensacola to Order the 50th Anniversary Mayfair Hardtop. I spent a number of hours with John looking at different options on in-Stock Cars as well as on line with options. I ended up ordering my "Perfect" MINI with all the bells and whistles a girl could want. 5 Days Later I found out that my Best Friend had gotten a call to adopt a 1 year old little boy. My first thought was that OMG!! A car seat is going to be a pain in the rear in the Hardtop. I called John ...

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